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Customer Service Representative

2 months ago

Fremont, California, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Order Processing: Process customer orders, including taking payments and verifying customer information.
  • Product Knowledge: Maintain current knowledge of our products and services, including their features and benefits.
  • Communication: Communicate effectively with customers, both verbally and in writing, to resolve issues and provide information.
  • Problem-Solving: Troubleshoot and resolve customer complaints in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to achieve customer satisfaction and resolve issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6 months of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Physical Demands: Ability to sit for long periods, with frequent typing and phone use.