Help Desk Support Specialist

4 days ago


Grand Rapids, Michigan, United States Cornerstone University Full time
Job Description:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Cornerstone University. This is a full-time, hourly role that requires a strong passion for problem-solving and a commitment to delivering exceptional customer service.

About the Role:
  • This position serves as an escalation point for the rest of the technology support team.
  • Provide daily work direction and training to student IT workers under the direction of the Associate Director of Network Operations and Technology Support.
  • Maintain consistent communication with team members.
Key Responsibilities:
  • Ensure timely incident resolution while maintaining a high quality of service.
  • Serve as escalation point for Technology Support Specialist and rest of Technology Support team.
  • Provide daily work direction and training to student IT workers under the direction of the Associate Director of Network Operations and Technology Support.
  • Maintain consistent communication with team members.
  • Staff the Technology Support Helpdesk during scheduled shift and assist during peak times.
  • Primary content manager of IT's intranet page.
  • Responsible for organization and storage of end user device inventory.
Preferred Qualifications:
  • Bachelor's Degree and/or 2-3 years related experience.
  • A+, Network +, MCP, MCITP and Helpdesk Institute certification.
  • Advanced knowledge of PC/laptop hardware concepts and Intermediate to Advanced knowledge of MS Office software a must.
  • Knowledge of programming (HTML, XML, PHP, Java) and scripting a plus.
  • Excellent organizational, communications, and interpersonal skills.
  • Ability to function in a fast-paced, multi-tasking role within a team environment.
Salary and Benefits:

The salary for this position is up to $19 per hour, commensurate with education and experience. A full benefit package including health plans, disability coverage, and retirement is included.



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