IT Support Specialist
4 days ago
About the Role:
VC3 is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients on-site and remotely.
Salary: $60,000 - $80,000 per year
Job Description:
We are a dynamic company that delivers unique end results for our customers. Our teams combine technology, process, and people to ensure exceptional outcomes. As an IT Support Specialist, you will work closely with our clients to identify and resolve technical issues, install new hardware and software, and provide training and education on technical standards.
Key Responsibilities:
- Understand and follow VC3's set of standards and processes that produce a predictable result for the customer.
- Have full-time access to a vehicle, a valid driver's license, and no driving restrictions.
- Drive to clients' offices as required by remote staff.
- Maintain close adherence to their schedule and inform the Service Coordinator if unable to be at their scheduled appointment at the appropriate time.
- Set up new computer hardware, software, and peripherals.
- Train and educate VC3 clients on technical standards.
- Troubleshoot and resolve issues that require an onsite presence with various technologies such as Windows Client Operating Systems, Microsoft Office 365, Virus and Security, TCP/IP, DHCP, DNS, and more.
Requirements:
- KPI goals consistently met in Service Technician I or II roles.
- 1-2 years relevant technical experience required OR 6 months experience in Service Technician I or II roles at VC3.
- Microsoft 365 or Azure certifications highly desired.
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- At least 2 years relevant IT experience fully supporting and building customer environments.
Benefits:
- National health insurance coverage with two plan options.
- FSA (flexible spending account) for health and/or dependent care.
- HSA (health savings account).
- Vision and dental plans for you and your dependents.
- 100% company-paid basic life and long-term disability insurance.
- 401k with a company match.
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