Service Desk Specialist

4 days ago


Grand Rapids, Michigan, United States The Amynta Group Full time

We are seeking a skilled and results-driven Service Desk Specialist to join our team at The Amynta Group. As a key member of our service desk, you will play a vital role in delivering exceptional customer service and resolving issues related to our client's products and services.

This is an excellent opportunity for individuals who thrive in a fast-paced environment and possess excellent communication skills. We offer a competitive salary and a range of benefits to support your career growth and well-being.

Estimated Salary: $38,000 - $48,000 per year.

Responsibilities:

  • Handle incoming calls and respond to customer inquiries in a professional and timely manner.
  • Maintain accurate records of customer interactions and update CRM systems accordingly.
  • Collaborate with internal teams to ensure seamless service delivery.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 1 year of office experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and ever-changing environment.


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