Information Technology Support Professional

3 weeks ago


Grand Rapids, Michigan, United States Cornerstone University Full time
Job Summary:

CORNERSTONE UNIVERSITY invites applications for a Technical Support Specialist position. We are looking for a skilled and motivated individual to provide technical support to our students, faculty, and staff. This is a full-time, hourly role with opportunities for career growth and development.

About the Role:

This position involves troubleshooting and resolving technical issues related to computer hardware, software, and network connectivity. The successful candidate will be responsible for providing exceptional customer service, collaborating with the technology support team, and developing process improvements to enhance efficiency and productivity.

Main Responsibilities:
  • Provide technical support to students, faculty, and staff via phone, email, and in-person interactions.
  • Respond to technical inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the technology support team to develop and implement process improvements.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 2-3 years of experience in a technical support role.
  • Advanced knowledge of PC/laptop hardware concepts and Intermediate to Advanced knowledge of MS Office software.
  • Experience with help desk operations and customer service.
  • Excellent written and verbal communication skills.
Salary and Benefits:

The salary for this position is up to $19 per hour, commensurate with education and experience. A full benefit package including health plans, disability coverage, and retirement is included.



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