Help Desk Technician

3 weeks ago


Grand Rapids, Michigan, United States Strategic Systems Full time

Job Description

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This role involves providing technical support to end users in an enterprise environment.

Responsibilities include repair, testing, imaging, and cleaning of PC's, laptops, monitors, printers, and other related hardware.

Maintaining, analyzing, and troubleshooting software and computer peripherals, as well as setting up and configuring new hardware.

Experience with asset management is also required, including install, move, add, and change tasks.

Able to handle multiple projects and work effectively in a team environment.

Must be physically able to lift up to 40lbs, bend, crawl, and lay down to support customer computer systems.

Also, must be comfortable with face-to-face interactions and able to walk potentially a good portion of the day while visiting customers' work areas.



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