Customer Service Center Director

2 weeks ago


Roanoke, Indiana, United States Suburban Propane Full time
Job Title: Customer Service Center Manager

We are seeking a highly motivated and customer-focused individual to lead our Customer Service Center (CSC) team. As a key member of our operations management team, you will be responsible for planning and supervising the day-to-day activities of the CSC, ensuring exceptional customer service and driving business growth.

Key Responsibilities:
  • Manage the CSC's profit and expense activity, including sales, inventory, fleet, staffing, and customer acquisition and retention.
  • Lead and develop a high-performing team, including interviewing, hiring, coaching, training, and managing performance.
  • Ensure compliance in areas such as safety, health/environmental, human resources, and financial/ethical considerations.
  • Develop and implement strategies to consistently meet or exceed customer expectations and drive customer acquisition and retention.
Why Work with Us?

At Suburban Propane, we offer a competitive compensation package, including medical, dental, and vision benefits, paid time off, a 401(k) with company match, and opportunities for continued learning and career development. Our team is committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

Requirements:
  • Minimum of 3 years of business experience.
  • Bachelor's Degree in business preferred.
  • Delivery and/or distribution, sales, and general management experience desired.
  • Exceptional written and interpersonal communication skills.
  • Ability to provide strong leadership through coaching and mentoring with a focus on customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. For more information about our hiring process, please visit our website.



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