Customer Service Center Director

5 days ago


Roanoke, Virginia, United States Suburban Propane Full time
Overview

We are seeking a highly motivated and customer-focused Customer Service Center Manager to drive the financial, growth, compliance, and customer satisfaction goals of our Customer Service Center. Reporting directly to the General Manager, you will be responsible for planning and supervising the day-to-day operations of the Customer Service Center.

Responsibilities
  • Manage all aspects of the Customer Service Center's profit and expense activity, including sales, inventory, fleet, staffing, and customer acquisition and retention.
  • Lead and manage the Customer Service Center staff, including interviewing, hiring, coaching, training, and managing performance.
  • Ensure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations.
  • Deliver exceptional customer service and ensure all customer interactions meet or exceed customer expectations to support customer acquisition and retention.
Why Work with Us?

We offer a competitive compensation package, including medical, dental, and vision benefits, paid time off, a 401(k) with company match, and opportunities for continued learning and career development. Our team is committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

Qualifications
  • Minimum of 3 years of business experience.
  • Bachelor's Degree in business preferred.
  • Delivery and/or distribution, sales, and general management experience desired.
  • Exceptional written and interpersonal communication skills.
  • Ability to provide strong leadership through coaching and mentoring with a focus on customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. For more information about our hiring process, please visit our website.



  • Roanoke, Virginia, United States County of Roanoke VA Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at the Brambleton Center. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, resolving customer complaints and issues, and maintaining accurate customer accounts.Key...


  • Roanoke, Virginia, United States Roanoke County, VA Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Brambleton Center in Roanoke County, VA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, resolving customer requests and complaints, and maintaining customer...

  • Sales Director

    3 weeks ago


    Roanoke, Virginia, United States Service Corporation International Full time

    {"Job Title": "Sales Director", "Job Description": "Key ResponsibilitiesAs a Sales Director at Service Corporation International, you will be responsible for leading a team of sales professionals to achieve sales quotas and increase market share. Your primary goal will be to develop and implement effective sales strategies that meet or exceed established...


  • Roanoke, Virginia, United States Goosehead Insurance Agency Full time

    About Goosehead Insurance AgencyWe are a leading insurance agency that has been disrupting the industry since 2003. Our focus is on hiring and retaining extraordinary people who can deliver world-class service to our clients.Position OverviewWe are seeking a seasoned professional to lead our dedicated High Net Worth team. As a Customer Service Director, you...


  • Roanoke, Virginia, United States Concentra Full time

    OverviewConcentra is seeking a highly skilled and dedicated Center Therapy Director to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and driving business outcomes.ResponsibilitiesLead by example and create an exceptional patient experience by providing direct patient care and...


  • Roanoke, Virginia, United States Farm Service Agency Full time

    Job Title: County Executive DirectorThe Farm Service Agency (FSA) is seeking a highly skilled and experienced individual to fill the position of County Executive Director. As a key member of the FSA team, the successful candidate will be responsible for directing and managing program and administrative operations for one or more counties.Job Summary:The...


  • Roanoke, Virginia, United States Lewis-Gale Medical Center Full time

    Director of Facilities ManagementThis is an exciting opportunity to join LewisGale Medical Center, a leading provider of healthcare services, as a Director of Facilities Management. We are seeking a highly skilled and experienced professional to lead our Engineering, Biomed, Security, and Emergency Management teams.Key ResponsibilitiesProvide direction and...

  • Sales Director

    7 days ago


    Roanoke, Virginia, United States Service Corporation International Full time

    Job Title: Sales Manager IIAt Service Corporation International, we celebrate lives and celebrate our associates. We're looking for a talented Sales Manager II to join our team.Job SummaryWe're seeking a results-driven Sales Manager II to lead our sales team and drive business growth. As a Sales Manager II, you'll be responsible for developing and executing...


  • Roanoke, Virginia, United States Generations Early Learning Center Full time

    Job Title: Center DirectorThe Generations Early Learning Center is seeking a highly skilled and experienced Center Director to lead our team of educators and staff in providing high-quality early childhood education and care to our young learners.Job SummaryThe Center Director is responsible for ensuring the health, safety, and quality of education for all...

  • Sales Director

    4 weeks ago


    Roanoke, Virginia, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled Sales Manager to join our team at Service Corporation International. As a Sales Manager, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives.Key ResponsibilitiesStaff Management and LeadershipMeet and exceed established sales quotasEnsure that sales counselors...


  • Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining accurate records.Key ResponsibilitiesCustomer Relations: Greet and...


  • Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer...


  • Roanoke, Virginia, United States Deloitte Hotel & Conference Center Full time

    About UsAt Deloitte Hotel & Conference Center, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.Location DescriptionOur high-end private hotel...


  • Roanoke, Virginia, United States Blue Signal Search Full time

    About the RoleWe are seeking a seasoned sales leader to spearhead our efforts in the data center market. As Vice President of Sales - Data Center, you will be responsible for driving sales growth, expanding our footprint, and leading a high-performing sales team.Key ResponsibilitiesDevelop and implement a robust sales growth strategy tailored to the data...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    About the PositionThe Commonwealth of Virginia seeks a skilled and focused leader for the position of Director of the Animal Cancer Care and Research Center. This Center is a comprehensive cancer care facility for veterinary patients in the Commonwealth of Virginia and surrounding states, with a strong emphasis on comparative oncology research.Key...


  • Roanoke, Virginia, United States Skilled Nursing Facility Full time

    Job Title: Social Services DirectorWe are seeking a highly skilled and compassionate Social Services Director to join our team at Skilled Nursing Facility.Job Summary:The Social Services Director will be responsible for identifying and meeting the social, emotional, and psychological needs of our residents. This includes ensuring the continuing development...


  • Roanoke, Virginia, United States Fedex Ground Full time

    Job Title: Service Center SupportAt FedEx Ground, we are seeking a highly skilled and detail-oriented Service Center Support professional to join our team. As a Service Center Support, you will play a critical role in ensuring the smooth operation of our service center, providing exceptional customer service, and supporting our drivers and operations...


  • Roanoke, Virginia, United States Goosehead Insurance Agency Full time

    About Goosehead Insurance Agency:Goosehead Insurance Agency has been a pioneer in the insurance industry since 2003, revolutionizing the way clients interact with insurance providers. Our agency is built on a foundation of exceptional service, innovative marketing approaches, and a commitment to hiring and retaining top talent. We empower our clients with...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    About the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to lead the Animal Cancer Care and Research Center. As the Director, you will be responsible for overseeing the center's operations, ensuring the delivery of high-quality cancer care to veterinary patients, and advancing the center's research mission.Key...


  • Roanoke, Virginia, United States Wells Fargo Full time

    About this RoleWe are seeking a highly skilled and customer-focused Associate Customer Service Representative to join our Everyday Banking team at Wells Fargo.As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, text, chat, and video chat.You...