Customer Service Director

3 days ago


Roanoke, Virginia, United States Goosehead Insurance Agency Full time
About Goosehead Insurance Agency

We are a leading insurance agency that has been disrupting the industry since 2003. Our focus is on hiring and retaining extraordinary people who can deliver world-class service to our clients.

Position Overview

We are seeking a seasoned professional to lead our dedicated High Net Worth team. As a Customer Service Director, you will be responsible for leading a team of VIP Client Representatives and developing strategies to enhance client satisfaction and retention.

Key Responsibilities
  • Team Leadership: Lead and mentor a team of VIP Client Representatives to ensure high standards of service delivery and client satisfaction.
  • Relationship Building: Develop a team to cultivate and nurture strong relationships with VIP clients.
  • Cross-Functional Collaboration: Collaborate effectively with cross-functional teams to address complex client needs and enhance overall client experience.
  • Strategic Initiatives: Develop and implement strategic initiatives to optimize client retention and satisfaction among VIP clientele.
  • Performance Monitoring: Monitor team performance metrics and KPIs, driving continuous improvement and operational efficiency.
  • Industry Expertise: Stay ahead of industry trends and developments to provide informed advice and solutions to VIP clients.
  • Reporting and Presentations: Prepare comprehensive reports and presentations for senior management, detailing VIP client engagement and team performance.
  • Carrier Collaboration: Collaborate directly with carriers to provide solutions to our VIP clientele.
Qualifications
  • Active General Lines Property and Casualty License
  • Bachelor's Degree in Business Administration, Insurance, Finance, or related field
  • Proven Track Record in Managing a Team of Agents: 5+ years of experience in managing a team of agents who handle VIP clients within the Property & Casualty Insurance industry.
  • Carrier Collaboration Experience: 2+ years of experience collaborating with Property and Casualty insurance carriers.
  • Strong Leadership Skills: Strong leadership acumen with the ability to inspire and motivate a team towards achieving organizational goals.
  • Exceptional Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to build rapport and trust with VIP clients, stakeholders, and carriers.
  • Data Analysis: Analytical mindset with proficiency in data analysis and reporting.
Preferred Qualifications
  • Proven Track Record in Client Retention: Demonstrated success in developing and executing strategies that significantly enhance client retention rates within the P&C Insurance sector, supported by measurable results and client testimonials.
  • Team Training and Development: Hands-on experience in training and developing high-performing teams, particularly in client management or service delivery roles, fostering a culture of excellence and continuous improvement.
  • Innovative Client Engagement: Experience in leveraging innovative technologies or methodologies to enhance client engagement, streamline processes, and deliver personalized service solutions to VIP clients.
  • Cross-Functional Collaboration: Proven ability to collaborate effectively with diverse cross-functional teams, influencing stakeholders at all levels of the organization to achieve collective goals and drive business growth.
Benefits
  • Comprehensive Health Insurance
  • Company Paid Life and Disability Insurance
  • 401(k) Plan with Company Matching
  • Employee Stock Purchase Plan
  • Generous Paid Time Off


  • Roanoke, Virginia, United States Farm Service Agency Full time

    Job Title: County Executive DirectorThe Farm Service Agency (FSA) is seeking a highly skilled and experienced individual to fill the position of County Executive Director. As a key member of the FSA team, the successful candidate will be responsible for directing and managing program and administrative operations for one or more counties.Job Summary:The...


  • Roanoke, Virginia, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This role involves interacting with customers in a friendly and professional manner, explaining services and pricing, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer...

  • Sales Director

    6 days ago


    Roanoke, Virginia, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled Sales Manager to join our team at Service Corporation International. As a Sales Manager, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives.Key ResponsibilitiesStaff Management and LeadershipMeet and exceed established sales quotasEnsure that sales counselors...


  • Roanoke, Virginia, United States Farm Service Agency Full time

    Job SummaryWe are seeking a highly skilled and experienced County Executive Director to join our team at the Farm Service Agency. As a key member of our organization, you will be responsible for directing and managing program and administrative operations for one or more counties.Key ResponsibilitiesDirect and manage program and administrative operations for...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Assistant Director of Finance will play a key role in supporting the Director of Finance in overseeing the day-to-day financial operations of the Commonwealth of Virginia. This position will be responsible for providing high-quality financial reporting, managing financial systems, and ensuring compliance with financial regulations.Key...


  • Roanoke, Virginia, United States Wells Fargo Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wells Fargo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Roanoke, Virginia, United States Alsco Full time

    Job SummaryThe Customer Service Representative drives customer loyalty through response to inbound customer inquiries and proactive outbound calls. The representative coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.Key ResponsibilitiesRespond to customer service needs in a...


  • Roanoke, Virginia, United States County of Roanoke VA Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the County of Roanoke VA. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, responding to their inquiries, and resolving their issues in a timely and...


  • Roanoke, Virginia, United States State Electric Supply Full time

    **Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our Advance Customer-Service Team (ACT) at State Electric Supply. As a key member of our team, you will be responsible for providing exceptional customer service and support to our online customers through multiple channels.**Key Responsibilities:**Provide...


  • Roanoke, Virginia, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Compass Group, North America. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and ensuring exceptional customer service.Key...


  • Roanoke, Virginia, United States Wells Fargo Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Wells Fargo. As an Escalations Specialist, you will be responsible for resolving complex customer complaints and issues in a timely and professional manner.Key Responsibilities:Support internal and external customers with inquiries and complaints regarding...


  • Roanoke, Virginia, United States Cardinal Health Full time

    Job SummaryThe Representative II, Customer Service Operations plays a critical role in ensuring the smooth operation of our customer service functions. This position is responsible for processing orders for distribution centers and other internal customers in accordance with established demand plans, schedules, and lead times.Key ResponsibilitiesOrder...


  • Roanoke, Virginia, United States Megan Laughon - State Farm Agent Full time

    About Our TeamMegan Laughon - State Farm Agent is a dynamic and customer-focused team dedicated to helping individuals and families manage the risks of everyday life. We are committed to providing exceptional service and support to our clients, and we are seeking a highly motivated and customer-centric individual to join our team.Job SummaryWe are seeking a...


  • Roanoke, Virginia, United States Family Dollar Full time

    Job Summary:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.Key Responsibilities:Provide personalized service to customers, ensuring their needs are met and exceeded.Greet customers warmly and assist them in selecting...


  • Roanoke, Virginia, United States 5by5dev Full time

    About the RoleAt 5by5dev, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Branch Administration team, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to client inquiries and requests,...


  • Roanoke, Virginia, United States AAA Mid Atlantic Full time

    Unlock Your Sales Potential at AAA Mid AtlanticWe are seeking a highly motivated and customer-focused Sales Associate to join our dynamic retail team. As a key member of our sales team, you will be responsible for delivering exceptional service and driving sales success in a fast-paced retail environment.Key Responsibilities:Provide outstanding customer...


  • Roanoke, Virginia, United States JoAnn Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer ServiceProvide...


  • Roanoke, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia's Department of Motor Vehicles (DMV) is seeking a highly skilled and service-oriented professional to work as a Customer Service Generalist in our Roanoke Customer Service Center. As a key member of our team, you will be responsible for handling various customer transactions, including communicating policies,...


  • Roanoke, Virginia, United States Randstad North America, Inc. Full time

    About Randstad North America, Inc.We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Roanoke, Virginia, United States Hawk Advisers Full time

    Job SummaryThe Customer Service Representative plays a vital role in shaping our customer experience and fulfilling our company's mission. As a key member of our team, you will be responsible for providing exceptional customer service and supporting the needs of our clients.Key ResponsibilitiesDay-to-day maintenance of personal lines accounts, including...