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Center Therapy Director
2 months ago
Concentra is seeking a highly skilled and dedicated Center Therapy Director to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and driving business outcomes.
Responsibilities- Lead by example and create an exceptional patient experience by providing direct patient care and supervising staff therapists.
- Manage key clinical center metrics, including quality outcomes and holds therapists accountable for meeting performance standards.
- Consistently demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit.
- Manage clinical workflows to optimize patient capture, processing of referrals, and scheduling.
- Execute therapy plans for each patient with a focus on early intervention and same-day evaluation.
- Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
- Work with DTO to identify clinical improvement opportunities and foster relationships with employers, referral sources, and payer groups.
- Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
- Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
- Drive patient and client experience and satisfaction metrics.
- Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensure the ongoing development and growth of the center's business.
- Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours.
- Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
- Promote, cultivate, and exemplify Orange Book values for all center colleagues.
- Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
- Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
- Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
- Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan.
- Promote center initiatives and work flows that are consistent with those in other centers.
- Possesses financial awareness and provides input to center budget and key business metrics.
- Bachelors of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
- Must meet licensure requirements of jurisdiction.
- Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting.
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
Benefits include:
- Generous paid time off (PTO)
- Medical and prescription plans
- Basic and enhanced dental and vision plans
- Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
- LifeWorks employee assistance program
- Company-funded HSA
- Short-term disability
- Pre-tax spending accounts (health care and dependent care FSA)
- Training provided in our world-class occupational medicine process management model
- Medical experts panel (MEP)
- Concentra CEU courses
- New hire learning program
- Occupational Health University
- Leadership development program
- Manual therapy certification
- Yearly CEU stipend and CEU time
- Tuition reimbursement
- Professional On-demand Learning Modules
- Malpractice insurance
- Unmatched opportunities for advancement locally and nationally
- Traditional and Roth 401(k) with employer match
- Competitive salary
- Colleague referral bonus program
- Colleague discount program
- Life insurance/disability
- Pre-tax spending accounts
- Relocation assistance (when applicable)
- Incentive/RVU bonus
- Commuter benefits
- Identity theft services
- Company-paid long-term disability
