Welcome and Support Representative

4 days ago


Columbus, Ohio, United States XBuild Full time

Responsibilities

  • Welcome New Contractors: Conduct initial welcome calls to introduce new users to XBuild and ensure a positive first experience.
  • Guide First Steps: Answer basic questions, help contractors get oriented on the platform, and encourage them to submit their first report.
  • Customer Support: Provide clear and helpful instructions to ensure contractors feel confident using XBuild.
  • Track Interactions: Document call notes and critical information in the CRM for a smooth transition to ongoing account management.


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