Client Service Representative

2 weeks ago


Avondale, Arizona, United States Desert Ark Investments LLC Full time
Position Overview

Desert Ark Investments LLC is seeking a dedicated Client Service Representative to enhance our customer interactions. Our establishment operates a blend of general practice and urgent care services, focusing on delivering exceptional client experiences.

The ideal candidate will be proactive, enthusiastic, and deeply committed to fostering the human-animal bond. We prioritize hiring individuals who resonate with our values and can contribute positively to our growing team.

Key Responsibilities

  • Efficiently manage the scheduling of patient appointments.
  • Assess pet health concerns through effective communication to ensure optimal outcomes.
  • Maintain a consistently positive, empathetic, and professional demeanor towards clients.
  • Respond to client inquiries in a timely manner.
  • Engage with clients through multiple communication channels.
  • Document all client interactions, transactions, feedback, and concerns accurately.
  • Ensure client satisfaction by providing knowledgeable and friendly support.

Qualifications

  • Strong customer service orientation with a passion for helping others.
  • A proactive and positive attitude is essential.
  • Excellent phone communication skills.
  • Commitment to personal growth and continuous learning.
  • Attention to detail is crucial.
  • Demonstrated ability to follow up and follow through.
  • Minimum of a GED or High School Diploma.
  • At least 2 years of experience in a full-service veterinary environment.


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