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Member Service Representative

2 months ago

Avondale, Arizona, United States Credit Union West Full time
Job Summary

Credit Union West is seeking a highly skilled Member Service Specialist to join our team. As a key member of our organization, you will play a vital role in enhancing the quality of life for our members by embracing our mission and core values.

Key Responsibilities
  • Member Service - Provide exceptional member service by handling member requests, identifying needs, and making recommendations to meet their financial goals.
  • New Account and Member Maintenance - Open, maintain, and close a wide variety of membership accounts, including savings, checking, certificates, and retirement accounts.
  • Teller and Branch Support - Efficiently and accurately process transactions, maintain proper security controls, and provide overrides within permission authority.
Requirements
  • A high school diploma or G.E.D.
  • A minimum of 1-3 years of lending experience in a financial institution.
  • Ability to work shifts between the hours of Monday – Saturday 8am to 6pm.
  • NMLS required.
  • Bilingual preferred.
Skills and Competencies
  • Live the mission, vision, and core values of the credit union.
  • Able to communicate effectively and tactfully with employees and members both orally and in writing.
  • Demonstrate critical thinking and being self-reliant to better analyze and solve problems.
  • Effective time management and organizational skills.
  • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools.
  • Thorough knowledge and understanding of organization's Employee Handbook and policies.
  • Must demonstrate a functional knowledge of the Bank Secrecy Act and other Federal laws.