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Service Lot Attendant

2 months ago

Avondale, Arizona, United States Lhmauto Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Lot Attendant to join our team at Lhmauto. As a Service Lot Attendant, you will be responsible for ensuring the efficient flow of vehicles in and out of our service department, while providing exceptional customer service to our clients.

Key Responsibilities
  • Protect the legal, financial, and moral well-being of Lhmauto.
  • Exceed customer expectations with courteous communication while maintaining efficient traffic flow to ensure timely processes.
  • Seek ways to improve business operation efficiencies and customer service.
  • Be a teacher to support the efforts of other employees to be successful.
  • Ensure maximum production and customer service.
  • Pick up and/or deliver vehicles as required.
  • Check-in vehicles noting vin number, mileage, license, fuel level, and assess for damage.
  • Effectively communicate with technicians and management to ensure the operation is appropriately cleaned, organized, and safe, including the service lot while adhering to all OSHA/EPA requirements.
  • Ensure proper placement of all vehicles for organization and safety. All vehicles should be properly secured and locked prior to close of business.
  • Act as a backup person for the dealership Shuttle Driver.
  • Maintain employee, customer, and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
  • Complete and maintain all Lhmauto required training.
  • Maintain the ability to handle job stress and effective interaction with others in the workplace.
  • Perform all other job duties as requested by management.
Requirements
  • High school diploma or the equivalent.
  • Maintain a valid driver's license and MVR record within company policy requirements.
  • Knowledge of Larry H. Miller Dealerships current company management systems desirable.
  • Interacting with computers, including Microsoft Office products.
  • English language skills, including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and personal service skills, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Hazardous materials knowledge, including proper procedures and safety measures for handling items that may contain hazardous materials.
Competencies
  • Active listening, including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Adaptability, including the ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
  • Selective attention, including concentrating on a task over a period of time without being distracted.
  • Making decisions and solving problems, including analyzing information and evaluating results to choose the best solution and solve problems.
  • Interpersonal skills, including maintaining confidentiality, remaining open to others' ideas, and exhibiting willingness to try new things.
  • Leadership, including the ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.
  • Compliance, including understanding of and adherence to all Company standards, state and federal laws, and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
  • Customer service, including providing excellent customer service through the defined Lhmauto processes which promote efficiencies, fairness, and cost effectiveness.
  • Ethics/integrity, including representing Lhmauto by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest.
  • Oral communication, including clearly identifying and professionally expressing issues in positive or negative situations.
  • Planning/organizing, including prioritizing and planning work activities and using time effectively.
  • Quality, including demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
  • Dependability, including consistent, punctual attendance at work, following instructions, responding to management direction, and soliciting feedback to improve performance.
  • Time management, including the ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.
  • Safety and security, including observing safety and security procedures and using equipment and materials properly.