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Customer Support Specialist
2 months ago
Position: Customer Support Specialist
Maus Family Automotive, a reputable family-owned business in the automotive sector, is seeking enthusiastic individuals to join our customer support team. We are looking for candidates who excel in communication, possess a friendly demeanor, and are adept at handling phone interactions while utilizing computer systems.
Key Responsibilities
- Manage incoming calls and direct customers to the appropriate departments while ensuring timely follow-ups.
- Engage with callers in a courteous, professional, and efficient manner, aiming to reduce hold times.
- Input data accurately using computer systems, including Microsoft Excel.
- Assist customers in scheduling appointments across various departments.
- Provide information and resolve customer inquiries and complaints effectively.
- Availability for flexible scheduling, including weekends, is required.
Qualifications
- Prior experience in customer service is advantageous.
- Applicants must be at least 18 years of age.
- A valid driver's license is required.
Compensation and Benefits
- Weekly salary payments.
- Performance-based monthly commission.
- Paid holidays and time off.
- Complimentary employee life insurance.
- Discounts on vehicle purchases.
Insurance Benefits:
- Medical, Vision, and Dental coverage.
- Short-term and Long-term disability plans.
- Life Insurance options.
- 401(k) plan with company contributions.
- Wellness Program available.
Equal Opportunity Employer
Our dealership is committed to fostering an inclusive workplace, promoting equal employment opportunities for all individuals regardless of race, color, religion, sex, age, national origin, citizenship status, disability, genetics, veteran status, sexual orientation, or gender identity. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, and other employment conditions.
