IT Support Specialist

4 weeks ago


Tampa, Florida, United States Virtual Full time
Job Summary:

Virtual is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing advanced technical support to clients, resolving complex IT issues and incidents, and ensuring timely resolution according to service level agreements.

Key Responsibilities:

* Advanced technical support to clients, resolving complex IT issues and incidents
* Ownership of escalated technical issues, prioritizing them, and ensuring timely resolution
* Effective communication with clients, keeping them informed about the status of their support requests
* Creation and update of documentation for known issues and solutions
* Maintenance of monitoring solutions to detect and address potential issues

Requirements:

* 4-5 days onsite in Tampa, Florida
* $90,000-100,000 DOE
* Cisco, Juniper, LAN/WAN, R&S, Microsoft Technologies (Autopilot/CoPilot, O365, AD) On-Prem, Azure
* Autotask for MSP tool

If you are a motivated and detail-oriented IT professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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