Automotive Solutions Specialist

2 weeks ago


San Francisco, California, United States MSX International Inc. Full time
Position: Automotive Technical Advisor/Mechanic

Location: Remote

Job Type: Full-time with Benefits

About MSX International:

With over 25 years of experience, MSX International is a trusted partner for premier automotive brands globally. We specialize in enhancing business operations and customer experiences in the automotive sector. Our team of over 5,000 professionals operates in more than 80 countries, delivering exceptional expertise to our clients.

Opportunity Overview:

We are seeking individuals with a background in automotive technology. If you possess experience as an automotive technician, we may have an opportunity that aligns with your skills.

Key Responsibilities:

  • Evaluate and resolve technical escalations effectively.
  • Provide both online and in-person technical support at dealerships.
  • Act as a subject matter expert during discussions and consultations.
  • Oversee recall requirements and ensure compliance with Required Service Updates (RSU).
  • Serve as a liaison for quality feedback within the team.
  • Consult with dealerships on repair documentation and service agreements.
  • Enhance customer satisfaction by increasing "fixed first visit" outcomes.
  • Analyze repair shop processes and recommend improvements to optimize customer experience.

What We Offer:

  • Comprehensive benefits package, including health, dental, vision, and retirement plans.
  • Flexible work environment with a mix of fieldwork and remote work.
  • Monthly vehicle allowance.
  • Paid holidays and vacation time.

Qualifications:

  • 2 to 4 years of automotive experience required; ASE certification preferred.
  • Experience in field-related management is a plus.
  • Self-motivated and capable of working independently.
  • Ability to travel locally to support dealerships.
  • Proficient in Microsoft Excel for documenting case updates.
  • Strong communication skills for conveying technical information.
  • Ability to analyze data and generate reports.
  • Familiarity with MS Word, Excel, and PowerPoint.

MSX International is committed to fostering a diverse workforce and is an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Compensation: The salary range for this position is competitive and based on experience.



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