IT Service Desk Specialist
6 days ago
We are seeking a highly motivated IT Service Desk Specialist to join our Noblesoft Technologies team.
About the Position- This role involves providing world-class support for on-call escalations and conducting thorough root cause analysis of issues.
- The selected candidate will be responsible for delivering exceptional service by resolving tickets within agreed SLA timeframes and ensuring adherence to quality standards, regulatory requirements, and company policies.
- To provide prompt and effective support for on-call escalations and analyze complex issues.
- To work diligently to resolve tickets within the agreed SLA timeframe and meet performance expectations.
- To collaborate with the team to share knowledge and best practices for improving IT support services.
- An estimated salary range of $65,000 - $90,000 per annum based on location and experience.
- A comprehensive benefits package including health insurance, retirement plans, and paid time off.
- A bachelor's degree in Computer Science or related field.
- At least 2 years of experience in IT support roles with expertise in Windows PC systems.
- Excellent communication and problem-solving skills.
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