Documentation Specialist

6 days ago


Pensacola, Florida, United States ALTA IT Services, LLC Full time
Job Description

The Documentation Specialist will support the Network Operations team by creating and managing response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members.

This role involves researching, gathering, and synthesizing data to present conclusions and recommendations to team members, service partners, and management. The Documentation Specialist will also interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information.

Responsibilities
  • Create standardized response procedures for operators to follow in high-pressure situations
  • Research and analyze complex data to provide actionable insights to stakeholders
  • Develop technical documents, including user manuals, electronic tutorials, and knowledge checks
Requirements
  • Excellent written communication skills with a keen eye for detail
  • Experience in developing technical documentation
  • Fluency with industry-standard technical summary and reporting techniques
  • Proven ability to quickly learn and understand complex subject matter
Estimated Salary: $65,000 - $85,000 per year

This salary estimate is based on industry standards for similar roles in the United States. However, actual salaries may vary depending on location, experience, and other factors.

About ALTA IT Services, LLC

ALTA IT Services, LLC is a leading provider of specialized workforce solutions and integrated services. We help clients achieve their goals through efficient and effective delivery of IT staffing and services. As a valued partner, we offer our employees comprehensive benefits, including health and welfare coverage options, 401(k) participation, and opportunities for professional growth.



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