Service Desk Agent III
6 days ago
We are seeking a highly skilled Service Desk Agent III to join our team in Pensacola, FL. This is a full-time position that requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
About the Role
As a Service Desk Agent III, you will be responsible for providing exceptional customer service to Military Sailors and their families. You will investigate and resolve customer inquiries via various channels, utilizing CRM systems to track customer interactions and resolve issues efficiently. Your expertise in troubleshooting printer issues and data entry will be valuable assets in this role.
Requirements
- DOD Secret Security Clearance Eligible
- Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information,
- Contact center experience preferred
- Knowledge of current CRM systems
Compensation and Benefits
The estimated salary for this position is $55,000 - $70,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth within the company.
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