Service Desk Agent III

6 days ago


Pensacola, Florida, United States Strategic Data Systems Full time
Service Desk Agent III Job Description

We are seeking a highly skilled Service Desk Agent III to join our team in Pensacola, FL. This is a full-time position that requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

About the Role

As a Service Desk Agent III, you will be responsible for providing exceptional customer service to Military Sailors and their families. You will investigate and resolve customer inquiries via various channels, utilizing CRM systems to track customer interactions and resolve issues efficiently. Your expertise in troubleshooting printer issues and data entry will be valuable assets in this role.

Requirements
  • DOD Secret Security Clearance Eligible
  • Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus.
  • Experience in customer service and responding to requests for information,
  • Contact center experience preferred
  • Knowledge of current CRM systems

Compensation and Benefits

The estimated salary for this position is $55,000 - $70,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth within the company.

  • Pensacola, Florida, United States Extended Stay America Premier Suites Pensacola NAS Corry Station Full time

    Job Title: Pensacola Front Desk RepresentativeWe are searching for an enthusiastic and service-focused individual to welcome guests, manage accounts, and handle inquiries at our long-term hotel in Pensacola, FL. This role involves mitigating customer complaints, working with the housekeeping staff to ensure rooms are ready for new guests, and registering,...


  • Pensacola, Florida, United States Will Rentschler - State Farm Agent Full time

    About the RoleWe are seeking a driven and motivated individual to join our team as a State Farm Agent Team Member. In this role, you will be responsible for educating customers about insurance options, developing leads, and marketing appropriate products and services. If you're passionate about helping people manage risk and achieve their goals, this could...


  • Pensacola, Florida, United States Extended Stay America Premier Suites Pensacola NAS Corry Station Full time

    Job OverviewWe are seeking a skilled and customer-focused hotel front desk agent to join our guest services team at Extended Stay America Premier Suites Pensacola NAS Corry Station. The ideal candidate will provide exceptional service, ensure seamless check-in and check-out processes, and maintain accurate records of guest accounts.Estimated Salary: $35,000...


  • Pensacola, Florida, United States Noblesoft Technologies Full time

    Job DescriptionWe are seeking a highly motivated IT Service Desk Specialist to join our Noblesoft Technologies team.About the PositionThis role involves providing world-class support for on-call escalations and conducting thorough root cause analysis of issues.The selected candidate will be responsible for delivering exceptional service by resolving tickets...


  • Pensacola, Florida, United States Extended Stay America Premier Suites Pensacola NAS Corry Station Full time

    About the RoleThe successful candidate will be responsible for welcoming guests, managing reservations, and handling inquiries in a friendly and efficient manner. With a passion for delivering excellent customer experiences, this individual will be an asset to our team and contribute to the success of our long-term hotel in Pensacola, FL.Key...


  • Pensacola, Florida, United States John Shaffer - State Farm Agent Full time

    Are you looking for a rewarding career where you can make a real difference in people's lives? As a State Farm Agent Team Member, you will play a crucial role in helping customers achieve their goals and protect what matters most to them.About the RoleWe are seeking an exceptional customer service representative to join our team. In this role, you will be...


  • Pensacola, Florida, United States Enterprise Mobility Inc Full time

    OverviewWe are a leading provider of mobility solutions, seeking a talented Customer Service Return Agent to join our team at the Pensacola International Airport. In this role, you will provide exceptional service to customers returning rental vehicles, ensuring a seamless experience from start to finish.Key Responsibilities:Greet customers and assist with...


  • Pensacola, Florida, United States Strategic Data Systems Full time

    About Strategic Data Systems:We are a leading provider of innovative solutions to support the needs of the Navy and its personnel.Job Overview:This is an on-site position located at Naval Air Station Pensacola, FL 32508.As a Customer Support Liaison, you will work closely with our team to deliver exceptional customer experiences.The successful candidate will...


  • Pensacola, Florida, United States Chris Proctor - State Farm Agent Full time

    Job OverviewThis role offers a rewarding career opportunity for those interested in marketing insurance products to customers. As an Agent Team Member, you will be responsible for establishing customer relationships, educating customers about insurance options, and developing leads.Key Responsibilities:Establish Customer RelationshipsMarket Insurance...


  • Pensacola, Florida, United States Retina Specialty Institute Full time

    Job OverviewWe are seeking a highly skilled Front Desk Representative to join our team at Retina Specialty Institute and Southern Eye Group.This role involves providing exceptional customer service, managing front desk operations, and ensuring a smooth patient experience.The ideal candidate will have excellent communication skills, be able to multitask, and...


  • Pensacola, Florida, United States Will Rentschler - State Farm Agent Full time

    Job RoleWe are seeking a highly motivated professional to join our State Farm Agency as an Intern - State Farm Agent Team Member. This role involves working in a fast-paced environment, helping our business grow through value-based conversations and remarkable customer experiences.Key ResponsibilitiesEstablishing customer relationships and following up with...


  • Pensacola, Florida, United States John Kizziah - State Farm Agent Full time

    Job DescriptionThe ideal candidate will be a results-driven individual who is passionate about delivering exceptional customer experiences. As an Agent Team Member, you will play a vital role in establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet those needs.In this dynamic environment, you...


  • Pensacola, Florida, United States Will Rentschler - State Farm Agent Full time

    About the RoleThis position is perfect for a self-motivated individual who thrives in a fast-paced environment and is passionate about providing remarkable customer experiences.ResponsibilitiesDeliver prompt, accurate, and friendly customer service through phone, email, or in-person interactions.Work closely with the agent to create and implement effective...


  • Pensacola, Florida, United States LifeView Group Full time

    About the JobWe are seeking a highly organized and detail-oriented Part-time Administrative Assistant to join our team at Lakeview Center. As a key member of our front desk team, you will be responsible for managing client registration, scheduling, and providing administrative support services.Key ResponsibilitiesManage front desk operations, including...


  • Pensacola, Florida, United States Combined Insurance Services Of Nort Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Combined Insurance Services Of Nort. This role will be responsible for providing administrative support to ensure efficient operation of the front desk and associated tasks.About the Role:This is an excellent opportunity for...


  • Pensacola, Florida, United States Will Rentschler - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and results-driven Insurance Account Representative to join our team at Will Rentschler - State Farm Agent. As an Insurance Account Representative, you will play a crucial role in providing exceptional customer service, educating customers about insurance options, and helping our business grow.Salary and...


  • Pensacola, Florida, United States Gutierrez Insurance Agency Full time

    Our agency offers a supportive environment where agents can develop lasting relationships with clients and ensure their satisfaction. Agents will research policy details, present them to clients, and assist with clarifications. They will also follow up with clients to confirm that their needs are met.We require a valid life insurance license or a willingness...


  • Pensacola, Florida, United States Will Rentschler - State Farm Agent Full time

    About the RoleThis Intern - State Farm Agent Team Member role involves working in a dynamic environment, helping our business grow through value-based conversations and remarkable customer experiences.ResponsibilitiesBuilding strong customer relationships and following up with customers as needed.Working collaboratively as part of a team to achieve mutual...


  • Pensacola, Florida, United States Retina Specialty Institute Full time

    OverviewThe Retina Specialty Institute, a renowned leader in ophthalmology, seeks a highly skilled Front Desk Representative to join its esteemed team. Based in Pensacola, this role offers a unique opportunity to work with cutting-edge technology and provide exceptional patient care.About the RoleThis position is ideal for individuals who excel in providing...


  • Pensacola, Florida, United States Extended Stay America Premier Suites Pensacola NAS Corry Station Full time

    ResponsibilitiesVerify and reconcile all financial records, including room charges, cash drawer activity, and credit card transactionsProduce and distribute daily, weekly, and monthly reports to hotel management and department headsDelegate housekeeping, security, and service requests, respond to guest inquiries, and resolve guest complaintsProcess...