Support Services Specialist
4 days ago
Combined Insurance Services Of Nort is seeking a highly skilled Administrative Specialist to join our team. As a key member of our front desk, you will be responsible for providing administrative support to ensure efficient operation of the front desk and associated tasks. If you have excellent communication skills, attention to detail, and the ability to prioritize tasks effectively, we encourage you to apply for this exciting opportunity.
About the Job
As an Administrative Specialist, you will be responsible for operating the telephone, greeting customers, and assisting with inquiries. You will also transmit information or documents to customers, receive and sort mail, and maintain office supplies. In addition, you will assist client employees with claim issues, administer additions and terminations for groups, and create renewal folders for clients. Your strong organizational skills and proficiency in MS Office will enable you to perform job responsibilities efficiently.
Key Responsibilities
* Answer and direct phone calls, respond to customer inquiries, and provide general administrative support
* Manage incoming and outgoing mail, emails, and faxes, ensuring timely and accurate delivery
* Maintain accurate and up-to-date records, files, and databases, both physically and digitally
* Provide exceptional customer service, responding to customer needs and resolving issues promptly and professionally
* Develop and implement administrative processes and procedures to improve efficiency and productivity
* Collaborate with colleagues to achieve common goals and objectives, promoting a positive and inclusive work environment
* Perform other related duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment
Requirements
* 2 years of administrative experience in a fast-paced environment
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients
* Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Attention to detail and accuracy, with a focus on quality and precision
* Ability to work in a team environment, supporting colleagues and contributing to a positive and productive workplace
Estimated Salary: $45,000 - $65,000 per year
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