National Field Support Specialist

2 weeks ago

Billings, Montana, United States Spectrum Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in resolving internet, video, and telephone issues for customers
  • Use a range of computer programs and tools to troubleshoot and resolve technical issues in real-time
  • Interface directly with customers to resolve their issues and provide exceptional customer service
  • Work in a 24/7 call center environment with a variety of integrated functions
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
  • Education: College coursework or equivalent experience in technology
What We Offer
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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