National Field Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.
As a National Field Support Agent, you will utilize your technical and interpersonal skills, along with a range of computer programs and tools, to help resolve internet, video, and telephone issues for customers. You will also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
Key Responsibilities- Support Spectrum Field Technicians in completing provisioning, device configuration, troubleshooting, and signal measurements to solve problems
- Solve technical issues in real-time using the latest tech tools and programs
- Work in a 24/7 call center environment with a variety of integrated functions
- Collaborate with a team of professionals to provide exceptional customer service and support
- Continuously learn and grow in a dynamic and fast-paced environment
To be successful in this role, you will need:
- High School Diploma or equivalent
- Technical skills: MS Office and computer literate
- Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
- Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
We are looking for candidates with:
- 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
- College coursework or equivalent experience in technology
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.
At Spectrum, we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
We are an equal opportunity employer and welcome applications from diverse candidates. Learn more about our inclusive culture and why you should join our team.
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