National Field Support Specialist

4 weeks ago

Billings, Montana, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in troubleshooting and resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to help resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
Requirements
  • High School Diploma or equivalent.
  • Technical skills: MS Office and computer literate.
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for growth and career progression.
  • Dynamic and inclusive team environment.
  • Supportive teams and resources for learning and development.
Why Join Spectrum?

Spectrum is a dynamic and growing company that offers a comprehensive pay and benefits package, opportunities for growth and career progression, and a supportive team environment. We are committed to investing in our employees' learning and development, and we offer a range of resources and tools to help you succeed in your role.

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