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National Field Support Specialist
2 months ago
Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations.
Key Responsibilities- Support Field Technicians in resolving customer issues, including provisioning, device configuration, troubleshooting, and signal measurements.
- Utilize technical and interpersonal skills to resolve internet, video, and telephone issues for customers.
- Act as a traffic controller for our Field Technicians, enabling efficient and timely service.
- Interface directly with customers to resolve their issues, utilizing strong customer service skills.
- Working with a dynamic team to complete tasks and resolve customer issues.
- Solving technical issues in real-time using the latest technology and tools.
- The fast-paced environment, which makes each workday exciting and challenging.
- Building professional networks and opportunities for growth and development.
- High School Diploma or equivalent.
- Technical skills: MS Office and computer literate.
- Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
- Schedule: Ability to work a variety of schedules, including mornings, nights, weekends, overnights, and holidays.
- Experience: 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience.
- Education: College coursework or equivalent experience in technology.
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.