Product Support Specialist
2 weeks ago
WellSpan Health is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will play a critical role in delivering product success and enhancing awareness of product capabilities and value.
Key Responsibilities:- Partner with the Sales team to provide high-quality service of products and respond to requests for service and/or assistance.
- Provide a monthly operational review that includes monitoring product financial performance, operational challenges, and opportunities.
- Evaluate the results, utilization, and value of established products and services to proactively identify opportunities for improvement of the product/solution.
- Serve as a solution resource to the Sales team to research and resolve questions or issues from employers and their employees.
- Serve as a liaison between patients/employees and vendor partners, addressing concerns, providing education on services, product navigation, and facilitating communication.
- Collaborate with Sales and vendor partners to lead product implementations of newly sold groups.
- Establish and maintain accurate and up-to-date employer group data within the employer database.
- Provide reporting to employers on product utilization and outcomes.
- Compile data and prepare regularly scheduled and special reports, analyses, and statements, including employer invoices.
- Develop and maintain integrated and comprehensive product lifecycles and other supporting documentation (SOPs, product guides, market plans, etc.).
- Collaborate with marketing and sales teams to create compelling messaging and materials for external communication.
- Bachelor's Degree in Business Administration, Finance, Marketing, Communications, Science, Project Management, Operations Management, or Public Health.
- 3 years of experience in product management, healthcare, analytics, or project management.
WellSpan Health is an Equal Opportunity Employer and is committed to treating all applicants fairly and equitably. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis.
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