Product Support Specialist

2 weeks ago


York, Pennsylvania, United States WellSpan Health Full time
Job Title: Product Support Specialist - Value Based Care

WellSpan Health is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will play a critical role in delivering product success and enhancing awareness of product capabilities and value.

Key Responsibilities:
  • Partner with the Sales team to provide high-quality service of products and respond to requests for service and/or assistance.
  • Provide a monthly operational review that includes monitoring product financial performance, operational challenges, and opportunities.
  • Evaluate the results, utilization, and value of established products and services to proactively identify opportunities for improvement of the product/solution.
  • Serve as a solution resource to the Sales team to research and resolve questions or issues from employers and their employees.
  • Serve as a liaison between patients/employees and vendor partners, addressing concerns, providing education on services, product navigation, and facilitating communication.
  • Collaborate with Sales and vendor partners to lead product implementations of newly sold groups.
  • Establish and maintain accurate and up-to-date employer group data within the employer database.
  • Provide reporting to employers on product utilization and outcomes.
  • Compile data and prepare regularly scheduled and special reports, analyses, and statements, including employer invoices.
  • Develop and maintain integrated and comprehensive product lifecycles and other supporting documentation (SOPs, product guides, market plans, etc.).
  • Collaborate with marketing and sales teams to create compelling messaging and materials for external communication.
Requirements:
  • Bachelor's Degree in Business Administration, Finance, Marketing, Communications, Science, Project Management, Operations Management, or Public Health.
  • 3 years of experience in product management, healthcare, analytics, or project management.
What We Offer:

WellSpan Health is an Equal Opportunity Employer and is committed to treating all applicants fairly and equitably. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis.



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