Product Support Specialist
1 day ago
Product Support Specialist
**Job Summary**
Teleosoft, Inc. is a leading software company in the civil government sector, seeking a motivated candidate to join our Product Support team. As a Product Support Specialist, you will provide world-class email and phone support to our multi-state, expanding client base.
**Key Responsibilities**
* Analyze technical and software-related problems, providing timely feedback and solutions
* Master basic database (Microsoft SQL) queries and processes
* Create basic SQL reports for clients upon request
* Master CountySuite applications and workflows across all states and offices
* Master configuration of CountySuite applications
* Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
* Assist with the creation of help documents and knowledge base articles to serve our clients
**Requirements**
* Humility
* A love and ability for working with and helping all kinds of people
* An ability to build and maintain strong client relationships
* Empathy and patience
* Excellent written and verbal communication skills
* A desire to invest yourself into a growing company
* A solutions mindset and strong problem-solving skills
* Strong sense of team and a track record of positive team contributions
* An eagerness to take on additional responsibility and display initiative
* Self-motivation and drive to work through large lists of items quickly
* Detail-oriented and quality time-management skills
* A love of learning and an ability to learn fast
* An ability to think clearly and logically
* Flexible schedule (shifts are 9 hours, but Support hours are 8AM to 8PM (EST) Monday - Friday)
* A love of technology and an ability to utilize technical skills daily
* Experience using Microsoft Office applications (especially Excel) and web applications
**What We Offer**
* Competitive benefits, including a medical/dental/vision plan and a 401(k)
* A ping-pong table
**Security Prerequisites**
* Authorization to work in the U.S.
* Fingerprint and Criminal Background Check
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