Customer Support Specialist
1 day ago
Red Lion Controls, a leading provider of industrial automation solutions, is undergoing a period of significant change and growth. We empower industrial organizations around the world to unlock the value of data by developing and manufacturing innovative products and solutions to access, connect and visualize their information.
Job SummaryWe are seeking a highly skilled Senior Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support to our customers, resolving issues in a timely and professional manner, and working closely with internal teams to ensure seamless customer experiences.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Identify and resolve customer issues using standard practices, policies, and procedures
- Work closely with internal teams to ensure seamless customer experiences
- Develop and maintain knowledge of Red Lion Controls products and solutions
- Provide training and support to new employees
- 3 years' experience in a customer support role
- Strong technical knowledge of industrial automation solutions
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- 3-7 years of customer service experience
- Additional level of education (AS degree or equivalent) focused on general business studies or electronics
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