Service Advisor

4 weeks ago


La Grange, Illinois, United States Continental Toyota Full time
Service Advisor Job Description

At Continental Toyota, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service to our clients. Your primary role will be to act as the main point of contact, helping customers understand the services required for their vehicles and coordinating with our technicians to ensure all necessary repairs and maintenance are carried out effectively and efficiently.

Key Responsibilities:
  • Interact with customers to understand their concerns and service needs
  • Provide accurate and detailed explanations of recommended services, including cost and time estimates
  • Schedule appointments and manage service timelines to ensure customer satisfaction
  • Coordinate with the service team to obtain purchase orders and ensure all repairs and maintenance are completed to the highest standard
  • Handle customer inquiries and complaints in a professional and timely manner
  • Maintain accurate and up-to-date records of all customer interactions and service histories
Requirements:
  • Prior experience in a customer service role, preferably in an automotive or mechanical industry
  • Strong communication skills, with the ability to explain technical information in a clear and concise manner
  • Excellent organizational and time management abilities
  • Proficient computer skills, including knowledge of automotive service software
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits:
  • Competitive compensation package
  • Healthcare benefits, including medical, dental, and vision coverage
  • 401(k) retirement plan with company match
  • PTO
  • Opportunities for career growth and advancement within the company


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