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Guest Services Ambassador

2 months ago

Baton Rouge LA USA, United States HAMPTON INN and SUITES BATON ROUGE Full time
Guest Services Representative

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Hampton Inn and Suites Baton Rouge Downtown.

About the Role:

  • Provide exceptional service to guests, ensuring a positive experience throughout their stay.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Process payments and make necessary changes to guest accounts.
  • Enter and update reservation information in our system.
  • Collaborate with other departments to communicate room availability and status.
  • Maintain the front desk area, ensuring it is clean, welcoming, and organized.

What We Offer:

  • Competitive salary and benefits package.
  • Exciting and fun work environment.
  • Top-notch training and growth opportunities.
  • Nationwide hotel employee rates at select properties.
  • Medical, dental, and vision coverage.
  • Paid vacation time.
  • 401k retirement plan.

Requirements:

  • Preferred 1 year of customer service experience.
  • Exceptional verbal and written communication skills.
  • Ability to cultivate a productive team that embodies our values.
  • Ability to work in a fast-paced, high-pressure environment.

Physical Demands:

  • Must be able to stand for prolonged periods of time.
  • Must be able to lift up to 50 pounds.
  • Must be able to navigate various departments of the organization's physical premises.

Affirmative Action/EEO Statement:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.