Customer Service Ambassador

3 weeks ago


Baton Rouge, Louisiana, United States Crowne Plaza Baton Rouge Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Crowne Plaza Baton Rouge. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Greet and Welcome Guests: Greet and welcome guests upon arrival, providing a friendly and professional demeanor.
  • Check-In and Check-Out: Assist guests with check-in and check-out procedures efficiently and accurately.
  • Guest Inquiries: Respond to guest inquiries and provide information about hotel facilities and services.
  • Guest Requests: Handle guest requests and complaints promptly and in accordance with hotel policies.
  • Lobby Maintenance: Maintain a clean and organized lobby area to enhance the overall guest experience.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal communication skills to effectively interact with guests.
  • Computer Skills: Have basic computer skills to navigate our hotel systems.
  • Problem-Solving Skills: Demonstrate problem-solving skills to resolve guest issues efficiently.
  • Active Listening Skills: Possess active listening skills to understand guest needs and concerns.
  • Personal Accountability: Demonstrate personal accountability for maintaining a high level of service quality.


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