Guest Service Ambassador
4 weeks ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at La Jolla Cove Hotel & Suites.
Key Responsibilities:- Adhere to Pacifica's Pure Stay guidelines to ensure a safe and healthy environment for guests and team members.
- Utilize proper protective equipment and follow property-specific guidelines.
- Provide exceptional customer service, maintaining a friendly and courteous demeanor at all times.
- Communicate effectively with guests and colleagues, ensuring seamless interactions.
- Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
- Manage guest accounts, calculate and post monies, and handle cash and credit transactions with precision.
- Answer inquiries, accept reservations, and provide hotel information, rates, and promotions in a professional and courteous manner.
- Maintain good guest relations by staying informed about in-house and area functions, answering questions, and addressing concerns in a timely and knowledgeable manner.
- Operate PBX equipment, assist with wake-up calls, and communicate with guests to ensure timely and efficient service.
- Control cash and credit transactions, maintain personal bank records, and process guest mail, messages, and faxes.
- Contribute to departmental communications and operations by maintaining established information sources and assisting colleagues as needed.
- Perform other duties as assigned or requested by management.
Pacifica Hotels offers a competitive salary of $17-18/hour, as well as a range of benefits, including medical, dental, and vision insurance, 401k, vacation and sick leave, and a team member travel program.
We also prioritize team building and community involvement, with regular volunteering and charity promotions throughout the year.
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Hotel Guest Service Ambassador
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La Jolla, California, United States Pacifica Hotels Full timePacifica Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team at La Jolla Cove Hotel & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Adhere to Pacifica's Pure Stay...
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