Front Desk Representative
3 days ago
At Omni Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and ensuring a memorable stay.
Responsibilities:- Process guest check-ins and check-outs efficiently, adhering to Omni's Moments of Service and Standard Operating Procedures.
- Listen to guest inquiries and provide accurate responses, showcasing your excellent communication skills.
- Set up accurate accounts for each guest, taking into account their preferences and room type.
- Block rooms in the computer and follow through on designated requirements, ensuring seamless guest experiences.
- Pre-register designated guests and prepare key packets, demonstrating your attention to detail.
- Communicate pertinent guest information to designated departments, maintaining confidentiality and ensuring guest satisfaction.
- Employ attention to detail to ensure security of guest room access and maintain the integrity of our hotel's systems.
- Understand and execute all Omni accounting standards, ensuring accurate settlement of folios and adherence to cash handling policies.
- Document all guest requests, complaints, or problems, and notify designated department personnel for resolving the situation.
- Issue safe deposit boxes to guests and ensure the security of keys, upholding our hotel's commitment to guest safety.
- Generate, print, and distribute daily and weekly reports, providing valuable insights for our hotel's operations.
- Ability to clearly communicate with guests, associates, and vendors, both verbally and in writing.
- Ability to accurately and efficiently input information into computer systems, demonstrating your technical skills.
- Ability to work cohesively with co-workers within and outside your department, fostering a positive and collaborative work environment.
- Ability to compute accurate mathematical calculations, ensuring the integrity of our hotel's financial systems.
- Ability to think clearly, quickly, and make concise decisions, demonstrating your problem-solving skills.
- Ability to prioritize, organize, and follow up on tasks, ensuring seamless guest experiences.
- Ability to work well under pressure, handling multiple arrivals and departures within a short period of time.
- Ability to work a flexible schedule, including nights, weekends, and holidays, demonstrating your adaptability.
- Ability to stand for an 8-hour shift, upholding our hotel's commitment to guest satisfaction.
- Previous customer service experience, with a strong preference for previous hotel front desk experience and cashiering experience.
- Must have alcohol training certification (TABC) certification, ensuring compliance with our hotel's policies and procedures.
Omni Hotels & Resorts is an equal opportunity employer, committed to providing a diverse and inclusive work environment. If you are interested in applying for this role, please submit your application through our website.
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