Cash Management Lead

2 weeks ago

Mayfield Heights, Ohio, United States Ulta Beauty, Inc. Full time

OVERVIEW

Experience a vibrant atmosphere filled with enthusiasm and creativity. A place where the thrill of exploration and unique artistry merge to craft exhilarating shopping experiences for true beauty aficionados. At Ulta Beauty, we are revolutionizing the beauty industry one product, one service, and one experience at a time. Because beauty holds immense power.

If you seek a meaningful career —a workplace with a clear vision, mission, and core values—where every voice is valued, contributions are acknowledged, and opportunities for growth are plentiful, consider Ulta Beauty. The possibilities here are truly remarkable.

GENERAL SUMMARY & SCOPE

The Cash Management Lead (CML) is accountable for ensuring the smooth operation of customer transactions and upholding exceptional cash wrap standards, which include cleanliness and overall presentation. With experience in cash handling, the CML aids in training new cashiers and cross-training other team members, showcasing the ability to proactively collaborate, lead, and inspire colleagues. This role is pivotal in driving loyalty outcomes, including credit, through a focus on performance (sales, customer experience, and loyalty), people (customer service, and team training and development), and process (operational procedures and compliance standards with an emphasis on cash handling). The Cash Management Lead supports the management team with register opening and closing functions, associate exit inspections, and cashier check-ins/check-outs, requiring a passion for customer experience, operational excellence, and delivering outstanding results by engaging every customer on the advantages of our Loyalty Life Cycle and positively contributing to achieving objectives.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The CML is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Contribute to achieving or surpassing the store's objectives related to retail and service sales, omni-channel, customer loyalty (including credit), and retail shrink as established by Ulta Beauty for the store. Ensure that each customer receives exceptional service by fostering a customer-friendly environment, which includes greeting and engaging each customer, personalizing service to their needs, and recommending Ulta Beauty products and/or services. Courteously manage sales, refunds, and exchanges. Ensure each customer receives outstanding service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to enhance sales and the customer service experience. Schedule appointments for and support the execution of services and in-store events that deliver an unparalleled customer experience while achieving sales targets. Take ownership of the replenishment, organization, and maintenance of all cash wrap displays, supplies, and impulse fixtures to ensure customer readiness at all times. Maintain prompt, regular attendance.

People

Foster an inclusive environment that supports teammates, peers, and the internal and external customers served. Assist the management team by completing cashier check-ins and check-outs as well as associate exit inspections as needed. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work hours, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve customers. Share the advantages of the customer loyalty program, including credit and the Ulta Beauty app, with customers, lead associates to do the same, and create enthusiasm and accountability towards individual and store credit and loyalty goals. Assist in the training of new cashiers and cross-training other associates in cash handling. Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance. Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty's systems' prompts. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Collaborate with managers and associates throughout the store to help grow the business.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards. Adhere to Ulta Beauty's dress code. Ensure the completion of all transactions, including customer returns and associate transactions, and the proper control of all cash and media at the cash wrap according to company policies and procedures. Complete select register opening and closing functions as directed by the manager on duty. Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cash wrap, on the sales floor, and in the restrooms, backroom, and break area. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

High school diploma is preferred

Experience

2 years of relevant work experience or equivalent combination of education and relevant work experience preferred Proven ability to delegate, multi-task, and problem-solve Demonstrated knowledge and passion for customer service and a competency for selling Experience addressing customer concerns and questions promptly and professionally to deliver exceptional customer service Demonstrated experience in exceeding sales goals and training new hires

Skills

Proficient with basic technology (e.g., Point of Sale system and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Ability to work independently and as part of a team Ability to build and maintain strong customer relationships Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

Work a flexible schedule to include days, evenings, weekends, and holidays The role of Cash Management Lead cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.

WORKING CONDITIONS

Continuous mobility throughout the store during shift, including twisting Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift Frequent lifting and/or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.

The pay range for this position is $19.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page:

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

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