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Customer Service Manager

2 months ago

Mayfield Heights, Ohio, United States Chick-fil-A Full time
About Chick-fil-A

Chick-fil-A, Inc. is a privately held fast food restaurant chain in the United States. The company was founded in 1946 by S. Truett Cathy, who opened the first restaurant in Hapeville, Georgia. Today, Chick-fil-A is one of the largest quick-service chicken restaurant chains in the United States, with over 2,600 locations across the country.

Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Chick-fil-A. As a Customer Service Manager, you will be responsible for ensuring that every guest has an outstanding experience at our restaurant. You will lead by example, demonstrating exceptional customer service skills and setting the tone for a positive and welcoming environment.

Key Responsibilities
  • Customer Service: Ensure that every guest receives exceptional service, responding promptly to their needs and resolving any issues in a timely and professional manner.
  • Team Management: Lead and motivate a team of employees, providing guidance and feedback to ensure that they are meeting their responsibilities and exceeding customer expectations.
  • Operations: Oversee the day-to-day operations of the restaurant, ensuring that all systems and processes are in place to deliver high-quality food and service.
  • Problem Solving: Anticipate and resolve any issues that may arise, using your problem-solving skills to find creative solutions.
  • Communication: Communicate effectively with employees, guests, and management, using clear and concise language to convey information and resolve issues.
Requirements
  • Previous Customer Service Experience: A minimum of 2 years of experience in a customer-facing role, preferably in the food service industry.
  • Leadership Experience: Previous experience in a leadership role, with a proven track record of success in motivating and guiding a team.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with employees, guests, and management.
  • Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced environment.
  • Team-Oriented: A team player with a positive attitude and a willingness to go above and beyond to ensure the success of the team.
Benefits
  • Medical/Dental/Vision Insurance: Comprehensive health insurance package, including medical, dental, and vision coverage.
  • 401K Match: A 401K plan with a company match, helping you save for your future.
  • Pension Plan: A pension plan, providing a secure retirement income.
  • PTO (Paid Time Off): Paid time off, allowing you to relax and recharge.
  • Sundays Off: Sundays off, giving you a well-deserved break.
  • Free Meal Plan: A free meal plan, providing you with a delicious and convenient meal option.
  • Scholarship Opportunities: Scholarship opportunities, helping you pursue your education and career goals.
  • Bonus/Incentive Program: A bonus/incentive program, recognizing and rewarding your hard work and dedication.