Customer Service Manager

3 weeks ago

Colorado Springs, Colorado, United States Compass Group Careers Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team in Colorado Springs. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Develop and implement customer retention strategies to drive business growth
  • Collaborate with branches to ensure seamless execution of customer-facing initiatives
  • Ensure compliance with local and national account standards, reviewing corporate compliance reporting as needed
  • Develop and implement action plans to improve sales performance and profitability
  • Coordinate efforts to enhance customer experience and retention at the point of sale
  • Build retail pricing opportunities and encourage repeat sales, introducing new products to increase revenue
  • Drive compliance to merchandising standards, assessing performance by location through audit reports
  • Perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products and services
Requirements:
  • Bachelor's degree or equivalent combination of education and experience
  • 3 years driving experience required, with a valid Non-CDL Class C driver's license and good driving record
  • Preferred 1-2 years' experience in a customer service position or related experience
  • Route management, retail, and merchandising experience preferred
  • Ability to operate or willingness to learn material handling equipment
  • Food and beverage experience
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world-class service to our clients and customers
  • Must be able to lift 50 lbs. on a consistent basis
Benefits:
  • Medical, dental, vision, and life insurance
  • Disability insurance and retirement plan
  • Paid time off and holiday time off
  • Associate shopping program and health and wellness programs
  • Discount marketplace and identity theft protection
  • Pet insurance and commuter benefits
  • Employee assistance program and flexible spending accounts

Canteen is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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