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Customer Service Representative
2 months ago
{"h1": "Customer Service and Satisfaction Representative", "p": "At Apex Waste Solutions, we are seeking a highly skilled Customer Service and Satisfaction Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring high levels of customer satisfaction.
Responsibilities:
* Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
* Provide information about services, billing, and policies.
* Address customer complaints and concerns, working towards swift and effective resolutions.
* Handle escalated customer issues and follow up to ensure resolution.
* Coordinate with other departments to resolve service issues and improve customer satisfaction.
* Track and document customer interactions and resolutions.
* Conduct customer satisfaction surveys and gather feedback.
* Identify trends and common issues to suggest improvements to services and processes.
* Implement initiatives to enhance the customer experience.
* Assist customers with account setup, changes, and cancellations.
* Process billing inquiries and payments.
* Update customer records and ensure accuracy of information.
* Maintain detailed records of customer interactions and transactions.
* Prepare reports on customer service activities and satisfaction metrics.
* Analyze data to identify areas for improvement and report findings to management.
Requirements:
* Proactive approach to customer service
* Effective communication skills
* Ability to handle a variety of tasks in a fast-paced environment
* Customer-centric attitude
* Experience in the waste management industry or a related field
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
We offer a competitive salary range of $40,000 - $50,000 per annum, based on experience and qualifications.
Apply now to join our team and take the first step towards a rewarding career in customer service"}
