Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service delivery team, you will play a pivotal role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Field incoming requests and schedule service visits to ensure timely and efficient delivery of services
- Coordinate with technicians to optimize routes and minimize drive time
- Use strong communication and interpersonal skills to resolve customer issues and concerns
- Monitor and update customer databases to ensure accurate and up-to-date information
- Participate in quality assurance processes to ensure high standards of service delivery
- Previous experience in customer service or sales is preferred
- High school diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow-through
- Demonstrated ability to prioritize tasks and manage time efficiently
Candidates must be comfortable working in a fast-paced office environment and be able to regularly lift and/or move up to 25 pounds.
About OrkinOrkin is a global residential and business service provider that offers comprehensive and efficient pest management services. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled and customer-focused individual to join our team.
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