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1 week ago
We are seeking a highly skilled Network Support Technician to join our team at Grove Bank & Trust. As a Network Support Technician, you will be responsible for providing technical support and assistance to our network users, troubleshooting hardware and software problems, and ensuring the smooth operation of our bank's information systems.
Key Responsibilities- Provide technical support and assistance to network users, including troubleshooting hardware and software problems.
- Ensure the smooth operation of our bank's information systems, including network hardware and software.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Upgrade network hardware and software components as required.
- Install, upgrade, and configure network printing, directory structures, rights, security, software, and files services.
- Provide users with network technical support, including assistance with network access and security.
- Establish network users, user environments, directories, and security for networks being installed.
- Install and test necessary software and hardware.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in business information systems or computer science; three years of previous PC-based/LAN environments related experience; or equivalent combination of education and experience.
- Strong ability to diagnose and correct hardware and software configuration problems.
- Strong customer service skills required to manage difficult or emotional user situations; respond to user needs; solicit user feedback to improve service; meet commitments.
- Demonstrated adaptability to changes in work environment; changes approach or method to best fit the solution needs; able to deal with frequent change, delays, or unexpected events.
- Ability to work a flexible schedule, including occasional evenings and weekends.
Grove Bank & Trust is a drug-free workplace and an AA/Equal Opportunity Employer - Minorities/Female/Veteran/Disability.
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