Helpdesk IT Support Specialist Level II
4 days ago
We are seeking a highly skilled and experienced Helpdesk IT Support Specialist Level II to join our team at ADS Technology. As a Helpdesk IT Support Specialist Level II, you will be responsible for providing timely and reliable IT support to our clients in South Florida.
Key Responsibilities:
- Contact clients on support issues via phone and email
- Support multiple clients via remote session
- Escalate support issues to Support Level I as needed
- Troubleshoot onsite and remote issues with 3rd party vendors
- Work from home in a quiet area with internet access if needed
- Research and handle new technology projects
Requirements:
- 4 years of experience in support specialist or Help Desk related support
- 4 years of operating systems experience (Windows Server and workstations)
- Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues
- Experience designing, installing and supporting networks in multiple environments for various clients
- Microsoft Certificates a plus
- Strong proficiency and understanding in Windows Domain workstation software installation and support
- Advance knowledge of Microsoft Office applications
- Demonstrated experience implementing IT projects
- Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
- Proven dedication to enabling continuous operations
- Strong interpersonal and relationship-building skills, conducive to team development
- Excellent verbal and written communication skills
- Valid driver's license and car required for client visits
Working Conditions:
70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and internet port available for work phone and laptop.
At ADS Technology, we provide timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions. We are expanding our Security and Cabling department, as well as our helpdesk/networking group.
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