IT Desktop Technician Support Specialist

3 days ago


Miami, Florida, United States Sunrise Systems, Inc. Full time
Job Title: IT Desktop Technician Support

At Sunrise Systems, Inc., we are seeking a highly skilled IT Desktop Technician Support to join our team. As a key member of our technical staff, you will be responsible for providing top-notch technical support for our R&D engineering group.

Key Responsibilities:
  • Maintain, operate, test, inspect, perform preventative maintenance, and repair all types of Computers (GPU/CPU, motherboard, network cards, chipset), Peripheral (touch screens, Printers), Servers, and other networking equipment.
  • Compile and execute custom device drivers and/or modify existing drivers from source using hardware-specific APIs (application programming interfaces).
  • Provide technical support for the R&D engineering group including setup, debugging & troubleshooting new devices/servers and processes, tooling support.
  • Assist, prepare, develop, and implement documentation, including work instructions, standard operating procedures, technical reports, change requests, and formal test protocols and reports.
  • Generate purchase orders, coordinate orders and deliveries with vendors, Inventory management, shipping & receiving computer equipment, preparing commercial invoices, and liaising with internal Customs specialists.
  • Maintaining equipment records and daily work logs.
Requirements:
  • Associate degree or higher in some form of technical field is preferred.
  • 3 to 5 years of technician experience in a Computer/Electronics.
  • Understanding of configuration management systems and large-scale software development.
  • Experience with Linux-based operating systems (boot, scheduler, task manager, daemons, linking, networking and shell script configuration control).
  • Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
  • Proficiency in programming and scripting languages (e.g., Python, PowerShell, Bash).
  • Knowledge of Networking.
  • Strong attention to detail.
  • Previous experience in an R&D and/or manufacturing environment preferred.
  • Strong communication skills, both written and verbal.
  • Ability to handle multiple, competing priorities in a continuously changing environment.


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