Technical Support Specialist

13 hours ago


Jacksonville, Florida, United States Tech Army, LLC Full time
Job Description

At Tech Army, LLC, we are seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities
  • User Support: Respond to user inquiries regarding computer software or hardware operation, resolving problems through clarification, determination of cause, and explanation of the best solution.
  • Problem Resolution: Maintain a record of daily data communication transactions, issues, and remedial actions taken, or installation activities.
  • Knowledge Base Development: Develop and maintain knowledge bases and FAQs for users.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software.
Requirements

Technical Support Specialists at Tech Army, LLC must possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

We offer a dynamic work environment and opportunities for professional growth and development.



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