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IT Support Specialist Lead

2 months ago

Jacksonville, Florida, United States EverBank Full time
Job Summary

The IT User Support Specialist Lead is responsible for leading the day-to-day technical support to employees for a range of hardware and software related systems. This role trains, delegates, and reviews the work of lower-level IT User Support Specialists. The IT User Support Specialist Lead also handles escalated issues that require advanced knowledge of User IT Support operational procedures and tools.

Key Responsibilities
  • Monitor lower-level IT User Support Specialists to ensure effective and timely resolution of users' problems, queries, or complaints.
  • Solve escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
  • Confer with end-users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
  • Install, remove, and configure hardware and software.
  • Ensure plans are in place for responding to situations such as service outages.
  • Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
  • Coach team members on addressing user questions and assist with the most complex issues.
Requirements
  • Vocational and/or technical education preferred.
  • 3+ years of experience required; 5+ years preferred.
Physical Requirements
  • Sedentary work.
Career Level

4IC

  • Proficient with MS Office products, Adobe, and SaaS applications.
  • Strong problem solver.

EverBank is committed to the well-being of its associates. We offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills, and knowledge. Our Total Rewards package includes superior benefits such as health, wellness, and work-life offerings that can help you achieve and maintain your best possible physical, emotional, and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Pay Range $25 - $34

EverBank is an equal opportunity employer, dedicated to maintaining a work environment free of bias, harassment, discrimination, and retaliation. As an equal opportunity employer, EverBank expressly prohibits discrimination, harassment, and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant.