Technical Support Specialist

2 hours ago


Jacksonville, Florida, United States Visium Resources Full time
Job Title: Technical Support Specialist

Visium Resources is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing issues with hardware, software, networking, and other computer-related technologies.

Key Responsibilities:
  • Respond to user inquiries regarding computer software or hardware operation
  • Resolve problems by clarifying the user's complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
  • Maintain a record of daily data communication transactions, issues, and remedial actions taken, or installation activities
  • Develop and maintain knowledge bases and FAQs for users
  • Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software
Requirements:

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. We value diversity and are an equal opportunity employer. All employment is decided based on qualifications, merit, and business need.

We are committed to providing our clients with the best possible service and support. As a Technical Support Specialist, you will be an integral part of our team, working closely with our clients to resolve technical issues and provide exceptional support.



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