Front Desk Representative
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Service: Register and assign rooms to guests, issue room keys, and provide escort instructions to Guest Service Agents or directly to guests.
- Communication: Sort and track incoming mail and messages, transmit and receive messages using all communication avenues, and answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Room Management: Keep a record of room availability and rate, compute bills, collect payments, and make change for guests.
- Reservations: Make, confirm, and cancel reservations via all communication avenues, and post charges such as room, food, liquor, or telephone to guest bills if the interface is inoperable.
- Additional Duties: Make reservation, transportation, or entertainment reservations for guests, deposit guest valuables in the hotel safe deposit box, and have a full working knowledge and expertise of each shift, including night audit.
- Experience: Must have hotel experience.
- Knowledge: Must have a comprehensive knowledge of all hotel departments and functions.
- Skills: Must have good mathematical and computer skills.
- Education: High school education required, relevant training and experience, and additional education preferred.
- Training: CPR and first aid training preferred.
- Language: Additional language ability preferred.
- Personal Qualities: Adjusts to high-pressure conditions, is open to change, assumes responsibility for personal growth and development, conducts themselves professionally at all times, sets standards for all associates, understands and communicates the StepStone Mission and Core values, expresses ideas and conveys information clearly, effectively, and professionally, actively listens to others, conveys company information, decisions, or problems to appropriate parties on a timely basis, works to resolve disagreements, and is respectful of peers and co-workers.
- Physical Demands: Minimum lifting of 20 pounds, pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, reading, and minimum pulling of 20 pounds.
EOE/M/F/V/D
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