Hotel Guest Services Representative

5 days ago


Nashville, Tennessee, United States Opus Communities LLC Full time
Job Overview

We are seeking an experienced and customer-focused Hotel Guest Services Representative to join our team at Opus Communities LLC.

Job Summary

This is a full-time position responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless stay experience for our guests.

Key Responsibilities:
  • Guest Service
    • Welcome and check-in guests, ensuring a warm and welcoming atmosphere.
    • Respond to guest inquiries and resolve any issues promptly and professionally.
    • Maintain accurate records of guest interactions and transactions.
  • Hotel Operations
    • Manage front desk operations, including checking in and out guests, assigning rooms, and issuing keys.
    • Handle reservations made over the phone, online, or in-person, verifying guest information and updating records as necessary.
    • Coordinate with other hotel staff to ensure guest rooms are ready for occupancy and any issues are resolved quickly.
  • Additional Responsibilities
    • Maintain a clean and organized front desk area, ensuring all supplies and materials are well-stocked and easily accessible.
    • Manage guest breakfast and lobby convenience store.
    • Complete shift reports and maintain accurate records.
Requirements:
  • Bachelor's degree in Hospitality or related field.
  • Minimum 2 years of experience in hotel guest services or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work a flexible schedule, including weekends and holidays.
What We Offer:
  • A competitive salary of $45,000 - $55,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development within our company.


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Job OverviewThe Front Desk Supervisor plays a vital role in ensuring the success of our hotel by providing exceptional guest service, supervising front desk agents, and analyzing data to drive business decisions. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to our company's continued growth and...


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Hotel Operations Manager">About the Role:The Hotel Operations Manager is responsible for overseeing the guest services and housekeeping departments, ensuring a high level of cleanliness and satisfaction among our guests. This role involves training and coaching staff, managing guest interactions, and maintaining quality expectations while adhering to company...


  • Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time

    OverviewThe Joseph, a Luxury Collection Hotel, Nashville is redefining the hotel experience. With its modern expression informed by the city's diverse maker-culture, this hotel seamlessly integrates the work of Nashville's artisans, chefs, and craftsmen with the talents of its musicians.About UsWe're passionate about making a difference for every guest who...


  • Nashville, Tennessee, United States 24-7 Hotel Management Full time

    The ideal candidate for this position is a friendly and approachable individual who enjoys interacting with people. As a Front Desk Agent at 24-7 Hotel Management, you will be responsible for providing exceptional guest experiences from check-in to check-out.Key ResponsibilitiesWelcome guests warmly and register them in a professional and efficient...


  • Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full time

    Job SummaryWe are seeking a highly skilled and experienced Luxury Hotel Ambassador to join our team at The Joseph, a Luxury Collection Hotel, Nashville. As a Luxury Hotel Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Welcome guests to the hotel with a smile...


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    About the JobAs a Hotel Barista at Marriott International, Inc., you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.We are seeking a highly motivated and detail-oriented individual to join our team in Nashville, Tennessee. If you have a passion for providing excellent service and...


  • Nashville, Tennessee, United States Northwood Hospitality Full time

    As a highly skilled and experienced host/hostess, you will be the face of our esteemed luxury hotel in Nashville. Your exceptional communication skills, warm demeanor, and attention to detail will ensure that every guest feels welcome and valued.About UsWe are Northwood Hospitality, a renowned leader in the hospitality industry. Our Conrad Nashville hotel is...


  • Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time

    About The Joseph, a Luxury Collection Hotel, NashvilleHighgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the industry. With a portfolio of global properties valued at over $20B and generating $5B in cumulative revenues, Highgate provides expert guidance through all stages of the hospitality...


  • Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time

    Job Title:A position as a Customer Service Host is available at The Joseph, a Luxury Collection Hotel, Nashville.About Us:The hotel operates under Highgate Hotels, a leading real estate investment and hospitality management company. They manage diverse portfolios of lifestyle hotel brands and are recognized as innovators in the industry.Company Overview:We...


  • Nashville, Tennessee, United States Aimbridge Hospitality Full time

    Seeking a skilled and attentive Concierge Lounge Attendant to join our team at the Sheraton Grand Nashville.We offer a competitive salary of $$18.50 - $22.00 per hour, depending on experience, plus a range of benefits that include medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, paid time off, an employee...


  • Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full time

    The Joseph, A Luxury Collection Hotel, NashvilleAs a Luxury Hotel Safety Specialist at The Joseph, A Luxury Collection Hotel, Nashville, you will play a vital role in ensuring the safety and security of our guests and team members. This is an excellent opportunity to work in a dynamic and upscale environment where you can utilize your skills and experience...


  • Nashville, Tennessee, United States White Lodging Full time

    About the PositionWe are seeking an experienced Facilities Director to lead our Engineering department in one of our Select Service hotels. This is a key role that requires strong leadership, technical expertise, and business acumen.Job SummaryThe Facilities Director will be responsible for overseeing the maintenance and upkeep of the hotel's facilities,...

  • Server Position

    2 days ago


    Nashville, Tennessee, United States Choice Hotels Int. Inc. Full time

    **About Choice Hotels International, Inc.**Choice Hotels International, Inc. is a leading global hospitality company with more than 7,400 hotels representing over 625,000 rooms in 45 countries and territories.We operate a diverse portfolio of 22 brands that cater to various traveler needs, from upscale properties to midscale, extended stay, and economy...


  • Nashville, Tennessee, United States Pyramid Global Hospitality Full time

    Job DescriptionAs a Front Desk Supervisor at Cambria Hotel Nashville Downtown, you will be responsible for setting the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. You will supervise and direct the team in offering guests a warm welcome to the hotel, assisting...


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Job SummaryWe are seeking an experienced Hotel Operations Manager to oversee the rooms and guest services department, ensuring high standards of cleanliness and guest satisfaction.About UsCourtyard is a leading hospitality brand that prioritizes delivering exceptional guest experiences. As a member of our team, you will be part of a dynamic and supportive...


  • Nashville, Tennessee, United States First Hospitality Full time

    About the RoleThe Vice President of Lifestyle Hotels will lead the strategic vision and operational excellence for our portfolio of lifestyle and independent luxury properties. The ideal candidate will possess a unique blend of luxury brand expertise, lifestyle hotel management experience, and a proven track record in property openings and launches.Key...


  • Nashville, Tennessee, United States Highgate Hotels Full time

    We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Cleaning Professional at The Joseph Nashville, a Luxury Collection Hotel. As a key member of our housekeeping team, you will be responsible for ensuring that all public spaces are clean and well-maintained, providing exceptional service to our guests, and contributing...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Join Our TeamAre you passionate about delivering exceptional guest experiences? Do you have a passion for innovation and creativity? We're looking for a Guest Experience Expert to join our team at W Hotels in Nashville, Tennessee.In this role, you'll be responsible for creating memorable experiences for our guests, from check-in to check-out. If you're a...


  • Nashville, Tennessee, United States Sonesta International Hotels Full time

    Job Summary:We are seeking a skilled Hotel Operations Director to join our team at Sonesta International Hotels. As a key member of our management team, you will be responsible for overseeing the front office operations and ensuring that all customer-related tasks are handled accurately and efficiently.About Us:Sonesta International Hotels is a leading...


  • Nashville, Tennessee, United States Highgate Hotels, Inc. Full time

    About the RoleThis Nighttime Hotel Attendant position requires a strong understanding of housekeeping procedures and excellent communication skills. As a key member of our hotel team, you will be responsible for maintaining the cleanliness and organization of public areas, responding to guest requests, and working closely with other departments to ensure...