Guest Experience Specialist: Evening Operations

2 days ago


Nashville, Tennessee, United States Kimpton Hotel Full time

**Overview:** We are seeking a talented Guest Service Agent to join our team at the Kimpton Aertson Hotel. As a member of our front desk team, you will be responsible for providing exceptional service to our guests during nighttime hours.

Responsibilities:
  • Register and check-out hotel guests, using a high level of professionalism and courtesy
  • Handle phone calls and respond to guest inquiries in a timely and knowledgeable manner
  • Assist with room assignments and ensure that guests receive excellent service
  • Maintain accurate records and reports, including daily shift bank reconciliations
  • Participate in department meetings and contribute to improving efficiency and productivity

**Requirements:** High school diploma or equivalent required. Previous experience in a front desk or customer-facing role is preferred. Strong communication and problem-solving skills are essential for success in this role.

**Estimated Salary:** $17.50-$20.00 per hour, based on experience and location.



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