ServiceNow ITSM and ITAM Developer Professionals

4 weeks ago


Tempe, Arizona, United States MUFG Full time
Job Summary:

We are seeking highly skilled ServiceNow ITSM and ITAM Developer professionals to join our team at Mitsubishi UFJ Financial Group (MUFG). As a ServiceNow ITSM and ITAM Developer, you will play a key role in the development and sustained support of multiple products, providing technical stewardship and platform architecture for the ServiceNow platform.

Responsibilities:

- Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
- Responsible for the development and sustained support of multiple products
- Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state
- Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
- Lead the requirements and design workshops, and implementation of ITSM
- Design, develop, test implement and support ServiceNow ITSM capabilities
- Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
- Engage in day-to-day operational support and continuous capability improvement
- Engage in on call support as needed
- Maintain adequate process, operational documentation and reporting

Requirements:

- 5 + years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
- Experience with one or more ServiceNow platform implementation
- Understanding of ServiceNow data model, tables and relationships
- Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
- Strong technical hands-on experience with GRC and IT Operations Management is required
- Experience managing platform availability, performance and security
- Knowledge of ServiceNow orchestration for automating IT processes

Education:

Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience

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