Business Systems Analyst

1 month ago


Tempe, Arizona, United States Spectraforce Technologies Full time
Job Title:

Senior Business Analyst

Job Description:

We are seeking a highly motivated Senior Business Analyst to join our team at Spectraforce Technologies. As a Senior Business Analyst, you will play a key role in identifying areas of opportunity to improve IT production stability and assist in the development of solutions to address these issues.

Key Responsibilities:
  • Data mining ServiceNow Incident and Problem data to identify trends and areas of opportunity
  • Researching and proposing possible solutions, and writing reports to support findings
  • Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
  • Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
Requirements:
  • 7+ years of Business Analyst experience
  • 3-5 years of Incident Management experience
  • 3-5 years of Problem Management experience
  • EXCELLENT Communication skills
  • Knowledge of ServiceNow reports/reporting
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Knowledge of Microsoft Visio and Access is advantageous
What We Offer:

We offer a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development.



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