Business Systems Analyst
1 month ago
Senior Business Analyst
Job Description:We are seeking a highly motivated Senior Business Analyst to join our team at Spectraforce Technologies. As a Senior Business Analyst, you will play a key role in identifying areas of opportunity to improve IT production stability and assist in the development of solutions to address these issues.
Key Responsibilities:- Data mining ServiceNow Incident and Problem data to identify trends and areas of opportunity
- Researching and proposing possible solutions, and writing reports to support findings
- Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
- Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
- 7+ years of Business Analyst experience
- 3-5 years of Incident Management experience
- 3-5 years of Problem Management experience
- EXCELLENT Communication skills
- Knowledge of ServiceNow reports/reporting
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Knowledge of Microsoft Visio and Access is advantageous
We offer a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development.
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Business Systems Analyst
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