Landscape Maintenance Account Manager
3 weeks ago
Landed LLC is seeking a highly skilled Landscape Maintenance Account Manager to join our team in Alexandria, VA. This role will be responsible for managing $1.5M to $2M in residential maintenance accounts, as well as designing and selling enhancements of $1M annually.
The ideal candidate will have prior proven experience in horticulture and field operations, including maintenance techniques, bed maintenance, pruning and planting, and turf care. Additionally, they should have a degree in horticultural or turf management, although sufficient experience may substitute for a degree.
This is an excellent opportunity for someone who is passionate about providing exceptional service delivery and driving business growth through strong client relationships and upselling landscape enhancements.
Responsibilities:
- Manage residential maintenance accounts from sale through production, ensuring quality, budget, and timeline are met.
- Schedule work efficiently to ensure timely production and meet customer needs.
- Oversee the day-to-day operation of crews, ensuring budgeted hours and materials costs are maintained while delivering superior quality.
- Ensure crews have the necessary equipment to perform their jobs and that equipment is properly maintained.
- Inspect properties prior to scheduled service to prepare a specific action plan, adjusting schedules as needed and following up.
- Perform hands-on work with crews when necessary to meet work and scheduling demands.
- Maintain and manage all required paperwork.
Client Relationship Management:
- Built and maintain strong, long-term partnerships with residential clients in Northern Virginia.
- E nsure customers are completely satisfied through effective communication, relationship building, and regular site visits, becoming a trusted advisor to clients.
- Develop customized landscape maintenance plans that exceed expectations.
- Ensure seamless service delivery by collaborating with our operations team.
- Serve as the primary point of contact, promptly addressing client inquiries and concerns.
Enhancement Sales:
- Proactively identify opportunities to enhance clients' landscapes with value-added services, estimating and selling those enhancements.
- Develop compelling proposals and negotiate contracts to secure additional revenue.
- Monitor project performance and implement strategies to achieve sales targets.
Salary:
$60,000 - $80,000 per year, depending on experience.
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